Delivery
Postage is calculated at cost on weight. For Europe and Rest of the World, the most I can send in one parcel via airmail is up to 2kgs so if your order goes over 2kg it then goes into courier prices. However, if I can send your order to you and the postage is cheaper the difference will always be refunded back to you. No goods will be sent out until payment has been received for both the goods and postage. However, if you purchase multiple items and we can send them combined cheaper we will refund the difference in postage.
Most items are kept in stock, however, some items, due to popular demand will be handmade to order, this means that the fabric is in stock and available, should this not be the case then cottagechic.co.uk will email you with details. All items will be delivered within 7/14 days from the date of clearance of funds (most of the time a lot sooner) and obviously will take a bit longer to travel outside the UK. Please however be mindful that payments of any sort do have to clear the banking and Paypal system and without exception, goods will not be despatched until funds have cleared. However, if goods are required urgently please email and I will endeavour to do my best to help in certain circumstances.
Insurance is included in the postage price and all parcels need signature!
Please remember, I am only an email away and am here to help you, so please contact me with your queries.
Returns
I am happy to accept returns provided the item is returned in the condition it was received, i.e. it is packed appropriately. Damaged parcels will not be accepted. I will either offer an exchange or refund. Postage will not be refunded, Refunds will be issued on return of the products. If for any reason you wish to return the products bought, then please email us with your explanation.
